2026 Property Management Ratings at a Glance

Company Score Best For Vacancy Rate Tenant Screening Reporting Designation
CBRE
cbre.com
80/100 Best Overall 84 82 82 Highest Rated
Greystar
greystar.com
78/100 Best for Multifamily 84 84 80 Above Average
JLL
jll.com
77/100 Best for Commercial 80 80 80 Above Average
Invitation Homes
invitationhomes.com
76/100 Best for Single-Family Rentals 82 80 78 Above Average
Cushman & Wakefield
cushmanwakefield.com
74/100 Best for Office Properties 78 76 74 Below Average
Lincoln Property
lpc.com
72/100 Best for Apartment Communities 76 74 72 Below Average
2026 Highest Rated
2026 Highest Rated
Best Overall
CBRE
cbre.com
80/100
Vacancy Rate
84
Maintenance Response Time
78
Fee Structure
76
Tenant Screening
82
Reporting
82
Mgmt Fee Varies
Units Managed 7B sq ft
Markets Global
Founded 1906

Strengths

  • Global leader managing 7 billion square feet of commercial property
  • 120 years of operation since 1906
  • Comprehensive reporting and tenant screening capabilities

Considerations

  • SEC whistleblower penalty of $375K raises governance questions
  • 1.3 Trustpilot rating suggests customer service gaps
  • Primarily commercial focus may not suit residential investors

CBRE's scale and operational breadth earn it the top property management position with the highest overall score of 80/100. The company excels in vacancy management (84/100), tenant screening (82/100), and reporting (82/100), reflecting 120 years of institutional real estate expertise across 7 billion square feet of managed property. An SEC whistleblower penalty and low Trustpilot rating are notable concerns, and the company's primarily commercial focus means residential property owners should verify local service capabilities before engaging.

Above Segment Average
Best for Multifamily
Greystar
greystar.com
78/100
Vacancy Rate
84
Maintenance Response Time
74
Fee Structure
70
Tenant Screening
84
Reporting
80
Mgmt Fee Varies
Units Managed 946K+ units
Markets Nationwide
Founded 1993

Strengths

  • 946,000+ units managed making it the largest U.S. apartment manager
  • Highest Tenant Screening score tied at 84/100
  • Established operations since 1993

Considerations

  • $24M FTC settlement and DOJ antitrust settlement
  • $198M in class action settlements
  • Fee structures scored below segment average at 70/100

Greystar's massive scale brings operational expertise to multifamily property management, particularly in vacancy management (84/100) and tenant screening (84/100). The company manages over 946,000 apartment units, making it the largest apartment operator in the United States. Significant regulatory settlements totaling over $220 million are factored into the evaluation, and the Fee Structure score of 70/100 reflects below-average transparency in pricing for property owners.

Best for Commercial
JLL
jll.com
77/100
Vacancy Rate
80
Maintenance Response Time
76
Fee Structure
72
Tenant Screening
80
Reporting
80
Mgmt Fee Varies
Units Managed 5B+ sq ft
Markets Global
Founded 1783

Strengths

  • Over 5 billion square feet managed globally
  • Over 240 years of institutional real estate expertise since 1783
  • Strong and consistent scores across vacancy, screening, and reporting

Considerations

  • Primarily commercial focus may not suit residential investors
  • Fee Structure score of 72/100 reflects complex commercial pricing
  • Service availability varies significantly by local market

JLL brings over 240 years of institutional real estate expertise to commercial property management, managing more than 5 billion square feet globally. The company scored consistently across Vacancy Rate (80/100), Tenant Screening (80/100), and Reporting (80/100), reflecting a stable and reliable management approach. Like CBRE, the company's commercial focus means residential property owners should verify local service availability and suitability for their asset type.

Best for Single-Family Rentals
Invitation Homes
invitationhomes.com
76/100
Vacancy Rate
82
Maintenance Response Time
72
Fee Structure
68
Tenant Screening
80
Reporting
78
Mgmt Fee Varies
Units Managed 86K homes
Markets Nationwide
Founded 2012

Strengths

  • A+ BBB accredited with largest single-family rental portfolio
  • 86,000 homes managed with specialized SFR expertise
  • Strong vacancy rate performance at 82/100

Considerations

  • $48M FTC settlement for unfair practices
  • 1.3 Trustpilot rating across 9,000+ reviews
  • Discriminatory practices alleged in federal actions

Invitation Homes specializes in single-family rental management at an unmatched scale, managing 86,000 homes nationwide. The company earned an A+ BBB accreditation and strong Vacancy Rate score of 82/100 through specialized SFR expertise. However, a $48 million FTC settlement for unfair practices and a 1.3 Trustpilot rating across over 9,000 reviews indicate significant tenant experience challenges that property owners should weigh alongside the operational metrics.

Segment Average: 74/100
Below Segment Average
Best for Office Properties
Cushman & Wakefield
cushmanwakefield.com
74/100
Vacancy Rate
78
Maintenance Response Time
72
Fee Structure
70
Tenant Screening
76
Reporting
74
Mgmt Fee Varies
Units Managed 700M sq ft Americas
Markets Global
Founded 1917

Strengths

  • 700 million square feet managed across the Americas
  • Founded in 1917 with deep institutional knowledge
  • Global commercial real estate expertise

Considerations

  • D-/F BBB rating at multiple locations
  • Named in DOJ RealPage algorithmic pricing lawsuit
  • 401k class action settlement

Cushman and Wakefield brings institutional-grade management capabilities with 700 million square feet managed across the Americas and over 100 years of operation. However, the company trails in consumer-facing metrics, with no subcategory score above 78/100. The company's involvement in the DOJ RealPage algorithmic pricing lawsuit, D-/F BBB ratings at multiple locations, and a 401k class action settlement collectively lower the overall evaluation below the segment average.

Best for Apartment Communities
Lincoln Property Company
lpc.com
72/100
Vacancy Rate
76
Maintenance Response Time
70
Fee Structure
68
Tenant Screening
74
Reporting
72
Mgmt Fee Varies
Units Managed 200K+ units
Markets Nationwide
Founded 1965

Strengths

  • Over 200,000 apartment units managed nationwide
  • Nearly 60 years of operation since 1965
  • Diversified portfolio across apartment and commercial properties

Considerations

  • Lowest Fee Structure score among rated companies at 68/100
  • Maintenance Response Time trails competitors at 70/100
  • Reporting capabilities lag industry leaders

Lincoln Property Company manages over 200,000 apartment units nationwide with nearly 60 years of operational experience. The company's diversified portfolio spans both residential apartment communities and commercial properties. However, the Fee Structure score of 68/100 is the lowest among all rated companies, and Maintenance Response Time at 70/100 suggests slower service delivery compared to competitors, placing the company below the segment average.

Last Updated: March 2026 · View Methodology

How We Score Property Management Companies

RE Report evaluates property management companies across five equally weighted factors, each contributing 20% to the overall score:

Vacancy Rate
20%
Maintenance Response Time
20%
Fee Structure
20%
Tenant Screening
20%
Reporting
20%

Scores incorporate operational performance data, BBB accreditation and complaint ratios, consumer reviews, regulatory filings, and publicly reported legal actions. For full methodology details, see our methodology page.

How to Choose a Property Manager

Selecting the right property management company is a critical decision that directly affects rental income, property condition, and owner peace of mind. The right manager can reduce vacancy, maintain property value, and handle the day-to-day demands of landlording, while the wrong choice can lead to lost income, deferred maintenance, and tenant disputes.

RE Report's analysis found that Fee Structure scores varied more widely than any other category among rated companies, from 68/100 to 76/100, indicating significant differences in pricing transparency and competitiveness. Property owners should request detailed fee breakdowns from multiple managers and compare not just the headline management rate but also leasing fees, maintenance markups, and termination penalties.

Understanding Management Fees

Property management fees typically fall into three categories: the management fee (usually 8-12% of monthly rent for residential properties), leasing fees (often 50-100% of one month's rent for finding new tenants), and maintenance coordination fees (markups on contractor invoices or flat dispatch fees). Some companies charge additional fees for lease renewals, evictions, inspections, or financial reporting.

Commercial property management fees are structured differently, often calculated as a percentage of gross revenue or a fixed rate per square foot. The complexity of commercial leases, building systems, and tenant improvement allowances means fee comparisons require careful apples-to-apples analysis. RE Report's Fee Structure score accounts for both the competitiveness and the transparency of each company's overall pricing model.

When to Hire a Property Manager

Property management makes the most financial sense for owners who own multiple rental units, live far from their rental properties, lack the time or expertise for hands-on management, or own commercial properties with complex operational requirements. The management fee should be weighed against the value of reduced vacancy, professional tenant screening, and proper maintenance coordination.

Owners with a single rental property in their local market may find self-management feasible, particularly with modern property management software tools. However, as portfolios grow or owners acquire properties in distant markets, professional management becomes increasingly cost-effective. RE Report's ratings can help owners compare management companies suited to their specific property type and geographic market.

Frequently Asked Questions

How are property management companies rated by RE Report?

RE Report evaluates property management companies across five equally weighted factors: Vacancy Rate, Maintenance Response Time, Fee Structure, Tenant Screening, and Reporting. Each factor contributes 20% to the overall score. Data sources include operational records, consumer reviews, and regulatory filings.

What fees should property owners expect from management companies?

Management fees typically range from 8-12% of monthly rent for residential properties, with additional charges for leasing, maintenance coordination, and evictions. Commercial property management fees vary by asset type and size. RE Report's Fee Structure score evaluates transparency and competitiveness of each company's pricing model.

What is the difference between commercial and residential property management?

Commercial managers like CBRE and Cushman & Wakefield focus on office, retail, and industrial properties. Residential specialists like Invitation Homes focus on single-family rentals. Greystar spans the multifamily apartment segment. Each type requires different expertise, regulatory knowledge, and operational capabilities.

How often are property management ratings updated?

Ratings are reviewed annually during the RE Report evaluation cycle. Current ratings reflect data collected through March 2026. Mid-cycle adjustments may occur for significant events such as regulatory actions, major acquisitions, or material changes in service quality.

What should property owners look for in a property manager?

Key factors include vacancy rate management, maintenance responsiveness, fee transparency, tenant screening thoroughness, and financial reporting quality. Property owners should also verify licensing, insurance coverage, and the manager's track record with similar property types in the local market.

Is it worth hiring a property management company?

Professional property management can be worthwhile for owners who lack the time, expertise, or proximity to manage properties themselves. The cost of management fees is often offset by lower vacancy rates, better tenant screening, faster maintenance resolution, and reduced legal exposure. Owners with multiple properties or out-of-state investments typically benefit most.

What is a good vacancy rate for rental property?

A good vacancy rate depends on the market and property type, but generally 5-8% is considered healthy for residential properties. Professional management companies often achieve lower vacancy rates through better marketing, pricing strategies, and tenant retention programs. RE Report's Vacancy Rate score evaluates each company's ability to minimize vacancy across its portfolio.

How do property management fees compare between companies?

Fees vary significantly between property management companies and property types. Residential management typically costs 8-12% of monthly rent, while commercial management may be calculated as a percentage of gross revenue or a fixed fee per square foot. RE Report's Fee Structure score evaluates not just the rate itself but the transparency and predictability of the overall fee model.